Shipping policy

Comfort Star Baby Shipping Policy

Last updated: July 30, 2026

Where we ship
We offer tracked delivery to destinations for which a supported fulfillment route is available. Available countries and shipping choices are shown at checkout. If no shipping option appears for an address, we cannot currently accept delivery to that destination.

Processing time
Orders normally require 1–3 business days for verification and fulfillment before carrier transit begins. Orders placed on weekends or holidays begin processing on the next business day. Processing can take longer during high-volume periods or if an address requires clarification.

Standard tracked shipping
Standard tracked shipping is included in the displayed product price where checkout shows it as free. Where checkout shows Standard Shipping, the current estimated delivery window is 6–15 business days. This estimate is separate from the normal 1–3 business-day processing time above.

Express shipping
An optional Express Shipping upgrade is offered for eligible destinations at USD $14.99 or the local-currency amount shown at checkout. The current estimated express delivery window is 4–12 business days. Express shipping shortens the selected carrier route but does not eliminate the normal 1–3 business-day processing time.

Delivery estimates
All delivery windows are estimates, not guaranteed arrival dates. Delays can occur because of carrier congestion, customs, weather, holidays, remote-area service, security reviews, or events outside our control. Please order early if an item is needed for a particular date.

Tracking
When the fulfillment partner dispatches the order, tracking information is added to the order and sent to the contact details supplied at checkout. Tracking events may take several days to update after the parcel leaves the origin facility.

Multiple parcels
Items in the same order may occasionally ship separately. When this happens, the customer may receive more than one tracking number and parcels may arrive on different days.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us through the Contact page immediately if an address is incorrect. We can attempt a correction only before fulfillment begins and cannot guarantee changes after an order is submitted to the carrier. Additional charges caused by an incorrect or incomplete address may be the customer's responsibility.

Customs, duties, and import charges
International orders may be subject to customs duties, import taxes, handling charges, or local fees. Unless checkout explicitly states that these charges are included, the recipient is responsible for them. Customs delays are outside the advertised carrier transit window.

Lost, damaged, or returned parcels
If tracking shows no meaningful movement beyond the expected window, or the parcel arrives damaged, contact us through the Contact page with the order number. Keep the packaging and provide photographs when damage is involved. We will investigate with the fulfillment partner and carrier. Approved replacements or refunds follow our Return and Refund Policy.

Contact
Shipping questions can be submitted through the Contact page at comfortstarbaby.shop.